Frequently Asked Questions

How long will it take for my reservation to be confirmed?

We can confirm most reservations within 1 hour. For last minute reservations, first make a reservation, then please call the meeting or dining to place to ensure the booking is completed.

How do I know my reservation is confirmed?

As soon as you have completed the booking process (completion of online request and recieved confirmation - which you need to respond to- the confirmation page appears. Some deals may take as little as five minutes if the numbers are below five persons or there is a special offer.The confirmation will show all of your reservation details, including the booking number, so that you can access your confirmation online at account.We will also send you a confirmation email with all of your booking information.

Is there a fee for cancelling or changing a reservation? has no cancellation fee when either a meeting or dining venue is advised (this depends upon the type of booking), prior to the reserved date and time. does not charge any amendment fee.